Terms of Service

Serendib Website Standard Terms and Conditions written on this page shall manage your use of this website. These Terms will be applied fully and affect your use of this Website. By using this Website, you agree to accept all terms and conditions disclosed here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

The following are the criteria you should know when using our services:

Registration Requirements

  1. Users of this website need to register with Serendib before requesting any remittances to Sri Lanka.
    • Requirements:
      • customer’s full name, date of birth, residential address, copy of Australian driver’s license and passport

Same Day Fund Transfer

  1. Same Day fund transfer facility is available only when we receive realized funds into our account.

Bank Charges

  1. There is a bank charge of RS 100.00 for every transaction from Sri Lanka.
  2. Over the counter, withdrawal facility is available only from Bank of Ceylon and the bank charge is RS 150.00.
  3. Split transfers to our account will incur a additional fee of $1 for each split.

Remitter Privacy

  1. Remitter ID issued to the customer should not be passed on to any other parties as we will not accept transactions from third parties.

Transaction Rights

  1. Serendib Financial Services has the right to reject any transactions at any time if we are not satisfied with the information provided.

Cash Deposits

  1. No cash deposits to any of our bank accounts. If a customer deposits cash their funds will be refunded.

Exchange Rate

  1. The exchange rate given to a customer, can change without any prior notice.
    • The morning rate applies from 9.30AM – 1.00PM and the afternoon rate applies from 1.00PM – 5.00PM
    • Within these time periods, the rate given can change at any time without prior notice
    • Please note that exchange rates listed on our website are only indicative rates and subject to change according to the market levels.

Large Amount Transfers

  1. For transfers on or above 5000 AUD, the customer has to provide the source of the funds and obtain approval from our compliance officer before the funds are transferred into our account.
    • Serendib requests bank statements, payslips, and notice of assessments before approving 5000 AUD or more amount transfers.

Our Responsibilty

  1. Serendib Financial Services assumes no responsibilities for circumstances beyond its control. Serendib Financial Services shall not be liable for any loss suffered as a result of Serendib Financial Services acting in good faith.

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