Privacy Policy
it’s important you can trust us with your personal information. So we take your privacy very seriously. We’ll ask you for the information we need to identify you before we take any advice to remit money to Sri Lanka. The Office of the Australian Information Commissioner (OAIC) has issued updates to the Australian Privacy Principle (APP) guidelines. The APP guidelines were released in February 2014 ahead of the commencement of privacy law reform, and are the primary guidance for entities in how to interpret and comply with the APPs. We’ve updated our Privacy Policy in line with current Australian privacy legislation to cover:

  • Why Serendib needs personal information and what types we collect
  • How we protect your personal information
  • Who can access your personal information
  • How you can contact us to find out more about your personal information
  • What to do if you have concerns about your privacy.

Privacy Statement
Protecting your privacy
Serendib Financial Pty Ltd (“Serendib”, “we”, “our”, “us”) is committed to providing you with the highest levels of customer service and to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) (“Privacy Act”), which sets out a number of principles concerning the protection of your personal information known as the Australian Privacy Principles.
This Privacy Statement sets out the type of information we collect, how we use it and who we may share it with. It may be amended from time to time.
About Serendib Financial Pty Ltd trading as Serendib Financial Services.
Serendib Financial Services is a duly registered independent remitter. We are responsible to report all transactions AUSTRAC. (Australian transaction reports and Analysis Centre)
What personal information do we collect?
The personal information we collect and store include your name, birth date, current address, phone numbers, email addresses, occupation, and proof of Identity.
How do we collect personal information?
We collect personal information in a number of ways, including:

  • By sending KYC form ( know your customer form)
  • If you already registered with us, over the phone we update your details time to time or we may ask you to send new KYC form

How do we use your personal information?
Your personal information used to;

  • Verify and screen your identity through VEDA;
  • Provide, manage and administer your services;
  • We report all transactions to AUSTRAC.

When do we disclose your personal information?
We  disclose your personal information to AUSTRAC, but we’ll only do this in relation to us providing our services to you. We take all reasonable steps to maintain the security of your personal information and to protect it from unauthorized disclosures.
Overseas Recipients.
When we advice the beneficiary details to finalize the transaction, your name and address may disclose to Bank of Ceylon.
Further information
Further information on privacy is available at the Office of the Australian Information Commissioner

1. Same Day fund transfer facility is available only when we receive realized funds. Bank of Ceylon Accounts transfers available on the same day, if realized funds available for us by 1PM Melbourne Time. All other banks takes one business day to credit your funds in Sri Lanka.
There is a bank charge of RS 100.00 for every transaction from Sri Lanka. Over the counter withdrawal facility is available only from Bank of Ceylon and bank charge is RS 150.00
3. Remitter ID issued to the customer should not be passed on to any other parties since we will not accept transactions from third parties.
4. Serendib Financial Services has right to reject any transactions at any time if Serendib Financial Services not satisfied with the information provided.
5. No cash deposits to any of Serendib Financial Services bank accounts. If a customer deposits cash their funds will be refunded.

6. No NRFC transactions will be taken. Only LKR transactions will be taken. 

7. For all transfers above 5000 AUD, the customer has to provide source of the funds before the fund transfer is made into Serendib’s bank account. We have the right to request bank statements, payslips and notice of assessments before approving any large amount transfers. 

8. For all non individual transfers in Sri Lanka, the customer must obtain approval from Serendib Financial Services prior to making a fund transfer into our account. 

9. Serendib Financial Services assumes no responsibilities for circumstances beyond its control. Serendib Financial services shall not be liable for any loss suffered as a result of Serendib Financial Services acting in good faith.